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Credit360.AI is committed to protecting the privacy of its users. This Privacy Notice has been created to help you better understand how we collect, use, share, and store your personal information. By using our products or services, you agree to the terms and conditions of this Privacy Notice.

Please take a moment to read our privacy practices carefully and let us know if you have any questions.

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This policy is compliant with the requirements of the GDPR and is also compliant with Decree 13/2023 in Vietnam. Credit360.AI provides advanced bespoke analytics solutions designed for the service providers and financial services industry, which delivers significant results by integrating data-driven decision-making into the business process. We enable financial institutions and service providers to better compete in a new environment of highly personalized services, by using advanced analytics to profiling 360-degree view of   their users.

Our integrated technology platform provides users with the most comprehensive set of tools, including machine learning capabilities, and is often connected to real-time production systems. When we provide the various services to our customers, we are acting on their behalf as their service provider and data processor. Our services provide results to our customers who decide how to proceed with their user ,this may be a decision to proceed, to reject the user or to ask for further follow-up actions.

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 Our Privacy Notice explains:

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  - Information that we collect

  - Purpose Of Use

  - Your rights with regard to the collection of information.

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If you do not agree with this Privacy Notice, do not use our services or provide Credit360.AI with your Personal Information (as defined below).

Information Collected

Please note that the scope of this Privacy Notice is limited only to information collected by Credit360.AI through your use of its services. Some of this information may be automatically collected, and some is collected when you interact with the Website. The type of information that may be automatically collected is collected through a third party analytics service, which provides tools to automatically collect information about your use of the service. This information includes your session durations, the content you accessed on the service, your interactions and user-interface clicks with respect to such content, referring URLs, the frequency and scope of your use of the service. Information from which you can be personally identified may also be collected, including but not limited to your name, title, company name, email address, telephone number and the location of the computer through which you used the Website   (hereinafter:“Personal Information”).

Personal Information shall be collected only if received voluntarily by you, including, without limitation, by completing the contact forms available through theWebsite. If you contact us for various reasons such as for a specific service, asking questions or requesting technical support, we will collect the information related to your inquiry. This may include your email address and other contact information, depending on the nature of your inquiry.

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Purpose Of Use

All Personal Information and other information collected may be used by Credit360.AI and its affiliates   individually or collectively and may be combined with other information for the following purposes:

 - Responding to your enquiries or requests pursuant to your emails, telephone calls, faxes and/or submission of form(s);

 - Responding to your job/internship application or your recruitment queries;
- Responding to and taking follow-up action on complaints;

 - Seeking feedback and comments on Credit360.AI’s business and operational matters.

 - Providing you with information and advertising relating to our products and services;
- Meet legal requirements.

We may use your Non-Personal Information to analyze statistics about our Site, improve and optimize our Site and assess the success of our online marketing campaigns.

Any of the information we collect may be used in the following cases:

 - Google Analytics.This Site uses Google Analytics to track user interaction. This data helps us improve website content and user experience, better understand how users find and use the Site.

 - The data Google Analytics might record is: IP address, geographic allocations, operating system, device type, etc.

 - Google Analytics uses cookies to measure user-interaction on the website. Disabling the cookie storage will stop Google Analytics from tracking any part of your website visit.

 - Google Tag Manager. To enhance client experience on our Site and optimize remarketing or ad campaigns by making them more personalized and relevant, we use Google Tag Manager (GTM).

 - GTM is a snippet of code that gives more insights into the behaviour of visitors on our Site. Once the code is installed, it pushes necessary information to Google Analytics. Read more about Google Tag Manager.

 - Contact Form. Should you choose to fill out our contact form, then the information will be sent to us via a Simple Mail Transfer Protocol and stored in our backend.

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Your rights

If you are located within the European Union (the“EU”) or within theEuropean Economic Area (the “EEA”), you are afforded specific rights regarding your personal information. Subject to eligibility, users in the EU orin the EEA have the following rights to:

 1. Request a rectification of your Personal Information where the information we hold about you is in correct or incomplete,

 2. Object to the processing of your personal information for direct marketing purposes.

 3. Object to the processing of your personal information where our legal basis for that processing is that such processing is necessary for our legitimate interests.

 4. Object to an automated decision making (including profiling) in certain circumstances.

 5. Request the erasure of your personal information in certain circumstances, such as where processing is no longer necessary for the purpose it was originally collected for, and there is no compelling reason for us to continue to process or store it;

 6. Receive your Personal Information, or ask us to transfer it to another organization that you have provided to us which we process by automated means, where our processing is either based on your consent or is necessary for the performance of a contract with you.

 

Subject to eligibility, users in Vietnam may have some of  the rights mentioned above.

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Generally, with regard to information collected on our Website, if you wish to exercise the above mentioned rights, please contact us and we will make our best efforts to fulfill your request.If you have any questions or comments regarding this Privacy Notice, please feel free to contact us at contact@credit360.ai

 

We may update this privacy notice from time to time in order to reflect changes. For information about updates, please check this page on a regular basis.

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This privacy notice was updated on 31 December2023.